Chris 07846204262 or Craig 07946152501

Friendly, dedicated and trustworthy Plumbing and Heating Engineer

based in North East England - be safe, be Gas Safe


Chris 07846204262
Craig 07946152501

1. Privacy / Cookie Policy

Privacy / Cookie Policy

This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users (each, a "User") of our website ("Site"). This privacy policy applies to the Site and all products and services offered by our company.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

We may collect and use Users personal information for the following purposes:

- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To send periodic emails

We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

We are entitled to use our discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us using the information supplied on our Site.

Cookie Removal Instructions

Windows PC

Google Chrome

- Click on the "Tools" menu and select "Options".
- Click the "Under the Bonnet" tab, locate the "Privacy" section and click the "Clear browsing data" button.
- Select "Delete cookies and other site data" to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the period you want from the dropdown list).
- Select "Clear browsing history" to delete traces of which websites you've visited.
- Select "Clear download history" to delete records of which files and programs you've downloaded.
- Select "Empty the cache" to delete cached website pages.
- You can also delete saved passwords (which log you into websites) and saved form data (such as your name and address).
- Then click on the "Clear browsing data" button.
- Click on the Close button when you've finished.

Internet Explorer 9

- Open Internet explorer window
- Click the “Tools” button
- Point to “safety” and then click “delete browsing history”
- Tick the “cookies” box, then click “delete”

Internet Explorer 8

- Click "Safety" on the Command bar
- Select "Delete Browsing History"
- Select the option for cookies and click Delete
- Alternatively, Internet Explorer 8's new InPrivate browsing feature allows users to browse the internet without recording information from visited sites (including cookies). To use InPrivate mode:
- Click "Safety" on the Command bar
- Select "InPrivate Browsing"

Internet Explorer 7.x

- Exit Internet Explorer 7, and then exit any instances of Windows Explorer
- Click Start, click Run, type inetcpl.cpl, and then press ENTER
- On the General tab, click Delete under Browsing History in the Internet Properties dialog box
- In the Delete Browsing History dialog box, click Delete Cookies
- In the Delete Cookies dialog box, click Yes.

Internet Explorer (all other versions)

- Internet Explorer saves cookies in more than one location, depending on the version of the browser and the version of Microsoft Windows being used.
- The best way to find and delete them is to close Internet Explorer then use your file management software (such as Windows Explorer) and search for a folder called 'cookies'.

Mozilla Firefox

- Click on Tools, then Options (or Edit | Preferences on Linux)
- Select Privacy
- In the Cookies panel, click on Show Cookies
- To remove a single cookie click on the entry in the list and click on the Remove Cookie button
- To remove all cookies click on the Remove All Cookies button

Netscape Navigator 7.x

- Choose Cookie Manager from the Tools menu.
- Choose Manage Stored Cookies.
- Remove any cookie from the list, or remove all cookies.

Apple Mac Variations

Safari (MacOS X)

Choose Preferences from Safari menu
- Select Security icon
- Press Show Cookies button
- Select the Cookies to be deleted from the list
- Press Delete button

2. Disclaimer

Our site contains links to other sites. While we provide links to them, we are not responsible for their content or privacy policies. We strongly recommend that you read the Privacy Policy of the linked websites as they may contain further terms and conditions which apply to you.
We are not responsible for the content of any websites where our templates/designs used.

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